Stronico – Steroids for Networking We help the world’s best salesmen build better networks

This is will most likely be included in some form in my upcoming e-book.

Flying Car Syndrome

Imagine the following exchange one week after a car sale:

Salesman: So, how do you like the new Prius?

Prius Buyer: It’s a piece of crap, I’m never buying a hybrid again.  You lied to me!

Salesman: What do you mean?  Aren’t you getting great mileage?

Prius Buyer: Mileage?  Who cares about mileage, it doesn’t fly!

Salesman: WTF?  Who told you cars could fly?

Prius Buyer: Of course hybrid cars can fly, why else would they be called hybrids?  And I saw a flying car in a movie once.

Now imagine talking to a client after a site has launched.  He came to you ignorant of the technology but specific in his requirements.  He wanted a site that mirrors the designer’s Photoshop files, standards compliant CSS and XHTML,  written in ASP.net MVC, optimized for 1280 by 920 screen resolutions and complete by the end of the month.  You do all those things, and wow, the site looks awesome – just like the Photoshop files, standards compliant,  and delivered on time.  If you’re dealing with Flying Car Syndrome, the call sounds something like this: Read more on Flying Car Syndrome…

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As Lady Stronico (Staci) continues her struggle with T-Mobile a valuable lesson was learned. The T-mobile (so far, 100% unhelpful) staff will try to shuffle you off into a convenient side room to call headquarters, with the assurance that calling headquarters via their phone and a special number will expedite solving the problem. This is not the case. Sit down and make them fix it. We have tried both and all calling headquarters did was waste an hour.

Read more on A tip for dealing with T-Mobile problems…

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I’m not sure that this really qualifies as a technical problem, but it was a problem I had.

The Problem: Any one of the many you are likely to have with T-Mobile -in my case it was a non-working phone, and no good options of upgrading.

Read more on How to fix customer service problems with T-Mobile…

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